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FAQS
ADMIN
Does it cost anything to take a tour?
No, tours are always free — we’re happy to show you around.
Do I have to make an appointment or do you accept walk-ins?
Walk-ins are welcome, but we recommend scheduling a tour so our team can dedicate time to you.
How accessible is the management at the local office?
Our office team is available during business hours. We are open Monday–Friday from 9am to 6pm. Closed Saturday and Sunday.
How do I apply for an apartment?
You can apply online or visit our leasing office for an in-person application.
What is your application process?
1. Fill out an online or in-person application
2. Submit required documents
3. Background and credit check
4. Application reviewed
5. Decision issued
What happens if I had a previous eviction?
We encourage you to apply if interested. Please refer to our rental criteria for full qualification guidelines.
How long does it take for an application to be approved?
Most applications are processed within 1–3 business days.
How much will I pay in up-front costs when I sign the lease?
You will be responsible for an application fee, admin fee, and security deposit. Please contact our office for current pricing.
What are my options for paying my rent?
We prefer and encourage online payments through the resident portal.
How do I pay my rent online?
Once you set up your resident account, you can submit payments securely through our online portal.
Are there any monthly fees?
Yes, there are community-specific monthly fees. Please check with the leasing office for details.
Am I required to purchase renter's insurance?
Yes, renter’s insurance is required for all residents.
Which utilities are included in my rent?
Utilities are not included. Residents are responsible for electricity, water, sewer, and trash services.
Does this community offer a referral bonus if I refer a friend?
Yes — we love resident referrals! Contact the leasing office for details and incentives.
Can I get a price reduction if I sign a longer lease or pay a full year in advance?
Please speak with the leasing office for available leasing incentives.
If I transfer to another apartment or unit, will my security deposit transfer?
Please check with the leasing office about transfer policies.
Will I be allowed to sublet my apartment?
No, subletting is not permitted.
What fees will I need to pay if I break my lease?
A 60-day written notice is required, plus a lease termination fee (typically equal to one month’s rent). Please confirm with the office.
Amenities
What amenities does the property offer?
Our amenities may include outdoor green spaces, a swimming pool, laundry facilities, ample parking, and more. Contact the office for the full list.
When is the pool available for use?
The pool is typically open from 10am to 10pm.
Is parking available?
Yes, we provide on-site parking for residents.
Is your community pet-friendly?
We allow cats only, with a maximum of two cats per apartment.
What are the fees associated with having pets?
A one-time pet fee and monthly pet rent apply per pet. Contact the office for current pricing.
Are there weight or breed restrictions on pets?
There are no breed or weight restrictions, but we allow cats only.
What appliances are standard?
Most homes include a refrigerator, stove, oven, and dishwasher. Select units may feature upgraded or stainless-steel appliances.
Do you offer furnished apartments?
No, our apartment homes are unfurnished.
Do you offer short-term leases?
Lease terms vary by availability. Please check with the office for current options.
Do you offer corporate leases?
Please contact the leasing office for more information.
If I have a package delivered, will you hold it at the leasing office?
Packages are not held at the office, but residents may use parcel lockers if available.
Are there building quiet hours or rules for shared spaces?
Quiet hours are observed from 10pm to 5am daily.
Maintenance
What will you do to prepare my apartment before I move in?
Your home will be professionally cleaned, inspected, and move-in ready.
Do you have on-site maintenance?
Yes, we have an on-site maintenance team, including after-hours emergency service.
An item in my unit needs repair. How do I get help?
You can submit a maintenance request online or call the main office.
How are maintenance issues handled?
Maintenance requests are assigned and completed as quickly as possible. Our team works diligently to resolve issues in a timely manner.
Do I have to be present for maintenance to perform work?
No, you do not need to be present unless preferred.
What happens if I am locked out?
If you are locked out during office hours, contact the leasing office. After hours, please call the on-call maintenance team for assistance.
Discover Elevated Living in WINSTON APARTMENT
Modern design meets everyday comfort. Winston Apartments brings together convenience, charm, and a connected location — creating the ideal home for renters seeking comfort and accessibility in San Antonio.
Spacious layouts, updated finishes, and welcoming community spaces —
your next home is waiting.
Discover Elevated Living in WINSTON APARMENT
Modern design meets everyday comfort. Winston Apartments brings together convenience, charm, and a connected location — creating the ideal home for renters seeking comfort and accessibility in San Antonio.
Spacious layouts, updated finishes, and welcoming community spaces —
your next home is waiting.
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OFFICE HOURS
Monday – Friday : 8:30am – 5:30pm
Saturday-Sunday : Closed
FOLLOW US
Consisting of 112 upgraded and classic units, Winston Apartments offers well-designed, spacious layouts that meet modern renter demand and support long-term investment stability.
QUICK LINKS
Consisting of 112 upgraded and classic units, Winston Apartments offers well-designed, spacious layouts that meet modern renter demand and support long-term investment stability.
OFFICE HOURS
Monday – Friday : 8:30am – 5:30pm
Saturday-Sunday : Closed
FOLLOW US
QUICK LINKS
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